Do Not Sell or Share My Personal Information - CCPA/CPRA Rights

Q: What are CCPA/CPRA rights?

CCPA (California Consumer Privacy Act) and CPRA (California Privacy Rights Act) give California residents the right to opt out of the sale or sharing of their personal information, request access to their data, and request deletion of their data.

Q: Does LifeEcho sell my personal information?

No, LifeEcho does not sell your personal information. However, some data we share with third-party service providers (for analytics, communication, or support) may be considered 'sharing' under California law.

Q: How can I request data access or deletion?

To request access to or deletion of your data, contact us at privacy@lifeecho.org. We will process your request within the timeframes required by California law.

Q: What personal information does LifeEcho collect?

LifeEcho collects personal identification information (name, email, phone number), device information, usage data, voice recordings, transcription data, and payment information. See our Privacy Policy for complete details.

Q: Can I use an authorized agent to submit a request?

Yes, you may use an authorized agent to submit a request on your behalf. We may need to verify both the agent's authority and your identity before proceeding.

Q: Will LifeEcho discriminate against me for exercising my rights?

No, we will never discriminate against you for exercising your privacy rights under the CCPA or CPRA.

Q: How long does LifeEcho keep my data?

Voice recordings are stored for 10 years on the free plan and with lifetime storage on paid plans. We only retain data necessary to provide our service, fulfill legal obligations, and support legitimate interests.

Q: What happens after I submit a deletion request?

We will confirm receipt of your deletion request within 10 business days and process it within 45 calendar days as required by law. Once processed, your data will be permanently deleted unless retention is required by law.

Q: How can I contact LifeEcho about CCPA rights?

You can contact us at privacy@lifeecho.org for any questions about your CCPA/CPRA rights or to submit requests for data access, deletion, or opt-out of data sharing.

Effective Date: 03/01/2025

Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the right to opt out of the "sale" or "sharing" of their personal information.

LifeEcho does not sell your personal information. However, some data we share with third-party service providers (for analytics, communication, or support) may be considered "sharing" under California law.

Your CCPA/CPRA Rights

You have the right to opt out of the sale or sharing of your personal information.
You have the right to know what categories of personal information we collect and how we use them. See our Privacy Policy.
You have the right to request access to or deletion of your data.
You have the right to not be discriminated against for exercising your privacy rights.

How to Exercise Your CCPA/CPRA Rights

To opt out of the sale or sharing of your personal information, or to submit a data access or deletion request, please contact us by one of the following methods:

Email: privacy@lifeecho.org
Or submit a request using our Do Not Share My Info form.

We will confirm receipt of your request within 10 business days and respond within 45 calendar days as required by California law.

Authorized Agents

You may use an authorized agent to submit a request on your behalf. We may need to verify both the agent's authority and your identity before proceeding.

Verification Process

To protect your personal information, we may request additional details to verify your identity before acting on access, deletion, or opt-out requests. This may include confirming your email address or requesting identification in certain cases.

Cookies and Analytics

We use cookies and similar technologies to understand how users interact with our platform and to improve services. Tools like Google Analytics may qualify as "sharing" under CPRA. You can limit cookie use through browser settings or by submitting a request using the methods above.

Global Privacy Control (GPC)

We honor Global Privacy Control (GPC) signals where technically feasible. If your browser or extension supports GPC and it is enabled, we will treat it as a valid request to opt out of the sale or sharing of your personal information.

Non-Discrimination

We will never discriminate against you for exercising your privacy rights under the CCPA or CPRA. This means we will not:

Deny you goods or services
Charge you different prices or rates
Provide you with a different level or quality of goods or services
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services

What Personal Information We Collect

For detailed information about what personal information we collect, how we use it, and how we share it, please review our complete Privacy Policy.

Contact Information

If you have any questions about your CCPA/CPRA rights or need assistance exercising them, please contact us:

Email: privacy@lifeecho.org